Refund policy

At Fr1ends and Fam1ly, we want to deliver the best customer experience we can and believe the best way to do this is with full transparency. 

Below is the list of rules regarding returns and refunds 

first up RETURNS:

We can only accept returns if your item is faulty. If that's the case, please reach out to us with some solid evidence (think photos or videos of the defect) so we can take care of you.You have 14 days from date of your return being excepted by our team to ship this back to guarantee your mullah back

Shipping Back: You’re responsible for sending back the items – so please make sure it’s packaged up safely! We don’t want your hoodie etc getting more damage on the way back please use the return form provided to make it easier for us to deal with. 

No returns for non-faulty items (this includes items that are still perfectly good, just not your vibe).

Now lets talk Money (REFUNDS)

Once we’ve received your return and confirmed the fault, we’ll process your refund. Refunds can take up to 30 days to show up in your account. We know that sounds like forever, but trust us, we’re doing everything we can to get it back to you as quickly as possible.